GDPR & Cookie Policy

This policy explains how Lumiere Networks (“we”, “our”, or “us”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.

1. Data Controller

The data controller for all personal data collected via Lumiere Networks services is:

Lumiere Networks
Operated by SAMSA Nicaragua
Email: noc@lumierecdn.com

2. What Personal Data We Collect

Depending on your use of our services, we may collect the following data:

• Contact details (email address, IP address if applicable)
• Diagnostic or performance data related to hosting/CDN access
• Basic usage statistics (for service improvement)

We do not collect or retain traffic logs, browsing activity, or content transmitted via VPN or proxy services.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

• To fulfill contractual obligations
• To comply with legal or regulatory requirements
• For legitimate interests (such as service performance and security)
• With your explicit consent, when applicable (e.g., for cookies or marketing)

4. Your Rights Under GDPR

You have the following rights under GDPR:

• Access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at noc@lumierecdn.com.

5. Cookies

Lumiere Networks uses cookies and similar tracking technologies to enhance the user experience, improve performance, and analyze traffic.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for site operation and security.
• Performance Cookies: Help us understand how users interact with the site.
• Optional Cookies: May be used for analytics or personalization, only with user consent.

Managing Cookies

You can control or disable cookies via your browser settings. Optional cookies will not be set without your consent.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or to comply with legal obligations.

7. Contact

If you have any questions about this policy or your data, contact our Data Protection Officer at:

Email: noc@lumierecdn.com