Notice & Takedown Policy (EU)

This Notice & Takedown Policy applies to all services offered by Lumiere Networks, including our hosting infrastructure, content delivery network (CDN), and proxy-based VPN access. Lumiere Networks, operated by SAMSA Nicaragua, respects the rights of copyright holders and acts upon legitimate infringement notices in compliance with European law.

1. Reporting Infringements

If you are a copyright holder or authorized representative and believe content available through Lumiere Networks’ services infringes your rights, you may submit a takedown request to our abuse contact:

Email: abuse@lumierecdn.com
Subject: EU Copyright Complaint

To be considered valid under applicable EU law, your notice must contain the following information:

• Clear identification of the copyrighted work or material allegedly infringed
• The exact location (URL or CDN/hosting path) of the infringing content
• Your full name, postal address, and contact information (email and phone)
• A statement asserting your good faith belief that the use is unauthorized
• A declaration, made truthfully and in good faith, that the information provided is accurate and you are the rights holder or legally authorized to act on their behalf

2. Response & Action

Upon receiving a valid notice, we will promptly review the request and take appropriate action, which may include removing or disabling access to the reported material. Lumiere Networks acts as a technical intermediary and will comply with its obligations under Articles 14 and 15 of the E-Commerce Directive.

We may notify the user responsible for the content and give them the opportunity to respond or file a counter-notice, as per fair process requirements.

3. Counter-Notification

If you believe that a takedown was issued in error or misidentification, you may file a written counter-notification including:

• Your full name and contact details
• The location of the content before it was removed
• A statement in good faith that the material was wrongly removed
• A declaration that you are willing to cooperate with competent authorities, and accept jurisdiction in your country of residence or Nicaragua

Send your counter-notification to: abuse@lumierecdn.com

4. Repeat Abuse Policy

We reserve the right to suspend or terminate users who engage in repeated or egregious copyright violations across our infrastructure.

5. Hosting and Intermediary Role

Lumiere Networks provides neutral technical services including hosting, proxy routing, and content delivery optimization. We do not monitor hosted or transmitted content proactively, in accordance with Article 15 of Directive 2000/31/EC (E-Commerce Directive). However, we respond appropriately to specific, lawful notifications of infringement.

6. Contact

For all inquiries relating to this policy or reporting abuse, please contact:

Email: abuse@lumierecdn.com